Refund Policy

At TheAIClan, we value the trust you place in us and are committed to delivering high-quality educational experiences. This Refund Policy outlines the conditions under which refunds may be requested and granted for our digital courses, programs, and learning services. Our goal is to maintain fairness, transparency, and integrity for all learners.

1. Eligibility for Refund

TheAIClan follows a strict no-refund policy once access to any digital content is granted. This applies to all digital and learning products, including but not limited to:

• Online courses and self-paced learning programs
• Live or instructor-led sessions
• Recordings, downloadable resources, and study materials
• Subscriptions, membership plans, and bundled offerings
• Digital events, workshops, or webinars

Customers are strongly encouraged to review product details, previews, and FAQs before making a purchase. Once access is provided, no refunds, cancellations, or exchanges will be issued under any circumstances, except where required by applicable law.

2. Refund Window

A full refund may be requested within 2 days of enrollment OR before accessing more than 10% of the course content, whichever comes first. For cohort-based or live programs, a full refund is permitted only before the first live session begins. After the refund window closes, all payments become non-refundable.

3. Exceptional Circumstances

In rare cases, exceptions may be considered for:

• Duplicate payments for the same order or transaction
• Payment errors or any technical issues that prevent access to the purchased product, confirmed by our support team
• Incorrect course selection. Refunds in such cases will be provided only in the form of course fee adjustments for another course, not as a cash refund. (Notification to be provided within 2 days)

If you face any unforeseen circumstances, we may consider your request at our discretion based on the situation with valid documentation and proof of payment. Approval of exceptions remains at the sole discretion of TheAIClan.

4. How to Request a Refund

To submit a refund request, please contact us at info@the-ai-clan.com with the following details:

• Full name and registered email address
• Order/Transaction ID
• Course or program name
• Reason for the refund request

Refund requests will be reviewed within 5-7 business days. If approved, the refund will be processed to the original payment method within 10-14 business days.

5. Changes to This Policy

TheAIClan reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage users to review this policy periodically.